PostFinance AG, one of the largest Swiss financial institutions and the largest in Swiss payment traffic, set out to deploy Confluence as a central information management system.
Their issue?
Company information was stored across different databases and technologies. This made it:
-
hard to find
-
even harder to keep up to date
PostFinance AG’s immediate need was to build a professional, scalable information management system that:
-
fits their extensive business
-
is easily accessible for all employees
How did they use Metadata for Confluence?
Using Communardo’s Metadata for Confluence app, their Confluence administrators:
-
defined consistent metadata sets
-
structured content across spaces and pages using this metadata
It enabled the information in Confluence to be categorised, which facilitated:
- Effective search queries
- Accurate search results
- Reduced response time for customers
.png?cb=1194e6ef53cf2dc442e912926a246853)
This solution is driven by the Metadata for Confluence app, but its real impact comes from the powerful interplay between Metadata and smart Confluence configuration.
The results.
In one sentence? PostFinance users could retrieve and process information with ease.
The new metadata-driven Confluence platform enabled employees at PostFinance to:
-
access over 2,500 pieces of content
-
in three languages
-
covering 15 topic categories
-
across six document types
—all organized using specific metadata, and delivered as targeted information on customized dashboards for specific user groups.