Guide to Data Center License Abuse Detection and Resolution

This page explains how our apps detect and prevent abuse of Atlassian Data Center (DC) licenses, what users will see, and how to request help if you believe a block was applied in error.

What is DC license abuse detection?

To keep evaluations fair and sustainable, our apps include a mechanism that detects repeated or prolonged trial use beyond 90 days. When abuse is detected, the app behaves as if it were with an expired or invalid license: key functionality is blocked, and a clear message with a support contact is displayed.

This mechanism focuses on evaluation (trial) usage patterns and does not impact customers with valid, paid licenses.

How it works

The app checks license history to spot repeated, long-running evaluations.
If abuse is detected, the app disables main features and shows an on-screen message to all users (not just administrators).
A support contact link is provided to resolve the situation quickly.

What you will see if abuse is detected

This app is running unlicensed according to our customer agreement. If you require longer evaluation times, please don't hesitate to contact Communardo Support.

This message is shown prominently where the app normally displays license or error information. It is visible to all users to avoid confusion.

How to get unblocked

Use the “Contact Support” link shown in the in-app message to reach our team.
Explain your situation (for example, ongoing evaluation constraints, testing requirements, or procurement timelines).
If appropriate, Support can provide you with a new trial license to unblock yourself.

Once a valid license is applied, the system resets, and you can continue using the app normally.

Best practices for evaluators

Plan your evaluation window and involve procurement early to avoid repeated trial cycling.
If you need more time, contact Support rather than starting a new trial—this is the fastest way to keep testing uninterrupted.
Keep a single, consistent organization name across licenses to ensure smooth handling by Support.

FAQs

What triggers the detection?

Repeated use of different trial licenses and/or cumulative evaluation time exceeding 90 day limits may trigger the block.

Does this affect paid licenses?

No. Customers with active paid licenses are not impacted.

How do I request a longer evaluation?

Click the contact link in the in-app message. Our team will review your case and, where appropriate, extend the evaluation period by 3 months.

What happens after I apply a valid license?

The app resumes normal operation immediately, and your evaluation/usage counter is reset.

Contact

If you see the abuse-detected message and need assistance, use the “Contact Support” link embedded in the app's message.