User Profiles for Confluence Cloud (Microsoft Attributes Sync)

No user information found - possible reasons

When using our contact person macro, you may see the following error message:

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Image 1: error message if no user information has been found

This error message can be caused by the following reasons:

  • The user does not exist anymore in your company

  • You are trying to view the user information of a user from a different company than yours (for example, you are an external person and you are trying to view the profile of a user of your customer)