Unable to synchronize a User Profile Field with Active Directory (JIRA)

Problem

After adding a User Profile Field, configuring the mapping for LDAP attribute(s), and a manual synchronization, an error message is shown:

The profile data for 0 users has been synchronized with the configured directories in 0.0 seconds.

For the following attributes no values were found in the configured 
directories. This could mean that those attributes do not exist in the 
directories. Please review the attribute mappings in the relevant 
profile elements.
• <field name(s)>

Solution

Please check the following points:

Configuration Summary of your LDAP-based directory (such as Microsoft Active Directory)

If the "Type" is DELEGATING you can currently not retrieve data from your user directory because the connected directory is delegated. This means that all user data is stored in JIRA and you only get the authentication data from the directory. If there is no special reason for this type, we recommend switching to Active Directory or OpenLDAP (without delegation).

If you need to use the delegated connection, you can still use User Profiles for JIRA, but synchronization won't work. Users can manually enter their data in their profiles.

Field Configuration for the affected User Profile Fields

Please make sure that you've mapped the referenced LDAP attribute correctly:

• surrounded by %%: %%attributeName%%
  

• correct spelling: %%phone%% instead of %%pohne%%

• case sensitivity: %%department%% instead of %%Department%%

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