Get a Viewtracker Agent report for a large data set

This process applies when the Viewtracker Agent responds in Rovo Chat with a query ID instead of an immediate table.

Some requests cover more data than the agent can process within 25 seconds, for example, querying all content within a space. Instead of failing, the agent hands you a query ID and keeps working in the background.

You can start other conversations in the chat and use the following steps to request the status or result of the task running in the background.

Pick up a delayed report

Note the query ID from the agent's answer.
At any time, enter check status in the chat.
If the agent answers that the request is still being processed, wait and repeat step 2.

To pick up the report in a new chat session, enter check status and provide the query ID when the agent asks for it.

Query IDs are temporary. If a query ID expires, resubmit your request.

Once the query is complete, the agent returns the report you asked for.

Reduce the amount of data

Ask the agent for suggestions, or apply one of the following changes yourself. The agent lists the parameters it used, so you can see which of them widened the request.

Change	When it helps
Name fewer spaces	You asked about more than one space.
Use a shorter date range	Your date range covers a long period (e.g. 30 days, several months, or a full year).
Select fewer content types	You asked for more than one of pages, blog posts, and attachments.
Remove the comparison	You compared the current period to the previous period or the previous year. A comparison doubles the data the agent queries.
Add a filter	You used no filter. Filter by content label, ancestor page, content creator, or content owner.
Combine filters	You used a single filter.
Filter by content status	You requested a content lifecycle report without a status filter.
Select a smaller user group	You requested a non-visitors report for a large group.
Compare fewer pieces of content	You compared more than two pages or blog posts.
Set a publishing date	You selected content for a comparison by label.

When to schedule the report instead

If you need a large report regularly, a scheduled automation removes the waiting entirely. The automation delivers the result to a Confluence page, an email, or a Jira work item. See Schedule a recurring Viewtracker report with Atlassian Automation.