You see this error when opening a macro:
Could not retrieve profile information: Extension "ms365" does not exist, the app may have changed or no longer be installed in this context
It can occur for users who have not consented to the app before and are not on the latest version.
To resolve it:
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Make sure the app is up to date. In most cases, updating to the latest version fixes it for everyone.
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If a specific user still sees the error, ask them to reset their access:
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Open the Atlassian connected apps page.
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In Connected apps, remove access for SharePoint Connector for Confluence.
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In Atlassian third-party account access, revoke consent for Microsoft.
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Open a macro again and grant consent when prompted.
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