Find answers to frequently asked questions for User Profiles for Jira Cloud (Microsoft Attributes Sync) and general resources for migration and support below.
🚀 App-specific FAQs
Select a page below to find answers to specific features, configuration, and usage questions. These pages are updated regularly to reflect the latest app versions.
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Auto-assigning Approvers according to the manager of reporter -
How to control which projects synchronize user information? -
When will the custom fields be synchronized? -
What do we track? -
Custom fields render outdated values instead of the expected ones from the Microsoft Entra ID (Azure AD) -
You cannot properly configure the connection to Microsoft 365 due to the missing link -
Problem reusing the same domain name used in a Jira instance where the application is uninstalled -
Custom fields in some projects are not synchronized -
Custom fields values are not being populated upon Jira issue creation -
Are custom fields created through User Profiles for Jira accessible also in team-managed projects? -
Why update is required
📚 General Resources
If your question is not specific to a single app, please refer to our general documentation and migration resources.
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General App Documentation
Find general how-to articles and cross-product information. -
Cloud Migration Hub
Access migration guides, feature parity overviews, and migration-specific FAQs.
🤝 Support
If you cannot find the answer to your question in the documentation or the app-specific pages above, our support team is here to help.
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Create a request
Open a support ticket with our team for personalized assistance. -
Service Level Agreement
Review response times and support commitments for paid apps.
When contacting support, please include the product name and a detailed description of your query to help us assist you faster.
🔒 Privacy and Trust
We value your data security and transparency. Detailed information regarding our privacy policy, data collection, and compliance is available in our central resources.
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Trust Center
Find our privacy policy, compliance certifications, and subprocessor lists. -
Privacy & Security (Marketplace)
Review the official Atlassian Marketplace listing for specific app security details and data residency information.
For any specific security inquiries not covered in the links above, please create a support request.