User Profiles for Jira Cloud (Microsoft Attributes Sync)

You cannot properly configure the connection to Microsoft 365 due to the missing link

🤔 Problem

You are an administrator, but you cannot properly configure the Microsoft 365 connection. (See Configuration). Normally, you should be able to retrieve the link generated after entering the tenant domain name, as shown in the Configuration screenshot. Instead, you don't see the generated link.

🧐 Cause

This is very likely caused by an extension installed in your browser.

🌱 Solution

To prevent this, try one of the following ways :

  • Disable your extensions in the current browser

  • Use Incognito mode

  • Open your site in another browser

If this doesn't help, please contact us by raising a support request.