This section provides information on contacting our support team, accessing technical resources, and using diagnostic tools to identify and resolve issues with Elevatic apps.
If you need further assistance, please contact our support team. For detailed information on response times, support hours, and priority levels, refer to our Service Level Agreement.
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Creating a support zip file -
How to create a Elevatic Support ZIP -
How to create a Confluence Support ZIP -
Adjusting Logging Level for Elevatic plugins -
Locating Application Log Files (Jira & Confluence) -
Where is the JIRA log File? -
Where is the Bitbucket log file? -
Providing the system information -
Rebuild index from scratch