🤔 Problem
The custom fields for issues in one or more projects are not synchronized, but in some, they are.
🧐 Cause
User Profiles for Jira have no Edit issues permission on the projects to update the custom fields.
🌱 Solution
Grant the necessary permissions to User Profiles for Jira. To achieve this, you have the following options:
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The first option is to assign the Edit Issues permission to the atlassian-addons-project-access project role, which grants permission for all installed apps. Without modification, this would be the Jira default.
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Alternatively, the Edit Issues permission can be granted to the atlassian-addons-admin group, which grants permission for all apps with global administrator permissions.
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Finally, the Edit Issues permission can be assigned to a single user, Upj Cloud, exclusively for our app. The Upj Cloud user is automatically created from Jira when User Profiles for Jira is installed.
By implementing any of the methods, User Profiles for Jira will have the required permissions to update custom fields on issues, which is essential for meeting their needs and ensuring smooth functionality.
If you do not want certain projects to be synchronized, you can remove the custom fields from the projects via the context setting of the specific custom field. More about that topic can be found in the documentation.
If this doesn't help, please contact us by raising a support request.