Question
I renewed the license for one of your apps. A few minutes after receiving the confirmation email and a copy of the receipt, we received another email stating that our order had been automatically canceled.
We have received an order (AT-01234567). As a result, we have automatically canceled your order (AT-76543210).
You can view the details of your evaluations, purchases, and quotes on My Atlassian.
Can you please explain why? There was no explanation for why it was canceled. We need this license renewed.
Solution
You will receive such an email when there are 2 quotes for the renewal. When you renew one of them, the other will be deleted.
As shown above, there are different order numbers for the two quotes.
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