Find answers to frequently asked questions for User Profiles for Confluence (Microsoft Attributes Sync) and general resources for migration and support below.
🚀 App-specific FAQs
Select a page below to find answers to specific features, configuration, and usage questions. These pages are updated regularly to reflect the latest app versions.
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LDAP Directory synchronization not working correctly for user profile elements -
Problem Synchronizing Multiple User Directories UPC -
Delegated directories with activated setting "Update user attributes on Login" are not supported -
Organization chart only shows current user -
Organization Chart not working ("Error rendering macro") -
Synchronize pictures from a user directory to Confluence -
State of profile macro not displayed correctly -
How to create a birthday list -
Lasting message "Organization chart is being calculated" -
User not found by username -
Include profile field in user macro -
Reinstall User Profiles for Confluence (Microsoft Attributes Sync) -
Profile list: How to display all users -
Filter Profile list macro -
Profile list: Cannot show all users with specific manager -
Organization Chart not up-to-date after running the updater job -
Users cannot update avatar -
Delete user profile picture -
High CPU load at specific time for few hours -
Profile List does not show Department IT -
Compatibility with "Space Privacy - Extranet for Confluence" -
People Directory displays error message(s) -
Create a phone book using the User Profiles app -
Hide profile fields from People Directory -
Page in people directory comes up empty -
Progress bar remains at 0% when Synchronizing -
People Directory: Filtering for terms with umlauts in standard elements does not work after adjusting indexing language -
User profile picture is not updated in Confluence -
Does User Profiles for Confluence work with Crowd or any other delegated directory?
📚 General Resources
If your question is not specific to a single app, please refer to our general documentation and migration resources.
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General App Documentation
Find general how-to articles and cross-product information. -
Cloud Migration Hub
Access migration guides, feature parity overviews, and migration-specific FAQs.
🤝 Support
If you cannot find the answer to your question in the documentation or the app-specific pages above, our support team is here to help.
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Create a request
Open a support ticket with our team for personalized assistance. -
Service Level Agreement
Review response times and support commitments for paid apps.
When contacting support, please include the product name and a detailed description of your query to help us assist you faster.
🔒 Privacy and Trust
We value your data security and transparency. Detailed information regarding our privacy policy, data collection, and compliance is available in our central resources.
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Trust Center
Find our privacy policy, compliance certifications, and subprocessor lists.
For any specific security inquiries not covered in the links above, please create a support request.