🤔 Problem
Synchronization of LDAP users with Confluence is not working correctly. After the synchronization, some of the users' attributes are displayed properly, but changes/modifications to the LDAP directory were not synchronized, and the information is not updated in the user profiles in Confluence.
🧐 Cause
The issue occurred because the Confluence administrator attempted to synchronize data only from the LDAP directory in Administration Console > Users & Security > User Directories > Synchronize.
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In this case, the general LDAP synchronization will only handle standard user fields, such as username, first name, last name, display name, email and password. This is the normal Confluence behavior.
You can check these standard user attributes (and modify LDAP mapping for them) by going to User Directories > Edit your configured LDAP directory > expand User Schema Settings on the Configure LDAP User Directory view.
This article provides more details.
Every other user profile element that you have activated LDAP mapping for using “User Profiles for Confluence”, will be synchronized only by performing synchronization provided by our app (for more details, see our article about Synchronization).
🌱 Solution
To have all the information synchronized, you can start a “Manual Synchronization” :
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Go to: Administration Console > Users & Security > User Profile Configuration > Advanced Options
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Click the “Start Synchronization” button on the “Manual Synchronization” section. It will start a full synchronization.
Full synchronization is a resource-consuming task. It’s recommended you start it outside of business hours!
Remember: You can choose other synchronization methods, as explained in Synchronization.