🤔 Problem
Some users are unable to upload to new user profile picture on Confluence server. They get the error message
An error occurred while updating avatar details.
🧐 Cause
The problem can be caused by (missing) file system permissions.
🌱 Solution
You might need to grant all permissions to the user running Confluence to access the confluence-home and confluence-install directories. In this case specifically the data/attachments/ directory.
(See Atlassians support page for more details.)
Related Articles
- Delete user profile picture
- User profile picture is not updated in Confluence
- People Directory: Filtering for terms with umlauts in standard elements does not work after adjusting indexing language
- Progress bar remains at 0% when Synchronizing
- Page in people directory comes up empty
- Hide profile fields from People Directory
- Create a phone book using the User Profiles app
- People Directory displays error message(s)
- Compatibility with "Space Privacy - Extranet for Confluence"
- Profile List does not show Department IT
- Users cannot update avatar
- Organization Chart not up-to-date after running the updater job
- How to create a birthday list
- Profile list: Cannot show all users with specific manager
- Filter Profile list macro